Wakelead
// TERMS OF SERVICE

Terms of Service.

Last updated: 2026-05-10

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Note: this is a draft. Final legal entity, governing law, and DPO contact are pending legal review.

1. Agreement

These Terms of Service ("Terms") govern your use of the Wakelead service ("Service"), including the web application at wakelead.com and the Wakelead browser extension. The Service is provided by Wakelead, Inc. ("Wakelead", "we", "us").

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Description of the Service

Wakelead is an AI assistant for CRM systems. The assistant searches, creates, and updates records in your CRM in response to your text instructions.

  • The browser extension runs locally in your browser.
  • All CRM operations are performed on your behalf, with your CRM permissions.
  • AI suggestions are advisory; mutating operations require your explicit confirmation.

3. Accounts

  • You must register with a valid email address to use the Service.
  • You are responsible for the security of your credentials and for activity under your account.
  • One account is intended for one user. Account sharing is not permitted.
  • You must be at least 16 years old to use the Service.
  • We may suspend or terminate accounts that violate these Terms.

4. Acceptable use

You agree not to:

  • Use the Service to generate unlawful, harmful, deceptive, or infringing content.
  • Attempt to reverse engineer, decompile, or extract source code from the Service.
  • Interfere with the Service's operation, security, or other users' access.
  • Use the Service to violate any applicable law or third-party rights.
  • Resell or sublicense the Service without our written consent.

5. Billing and fees

  • The Service is offered under the plan you select. See our pricing page.
  • The free tier has usage limits.
  • Paid plans are billed in US Dollars (USD) on a recurring basis until cancelled.
  • Fees are non-refundable except as required by law.
  • We may change prices with at least 14 days' notice; changes take effect at the next renewal.
  • Applicable taxes are your responsibility.

6. Use of AI models

  • The assistant relies on third-party LLM providers (e.g., OpenRouter) to generate responses.
  • AI output may be inaccurate or incomplete; you are responsible for reviewing it before acting on it.
  • We are not liable for decisions made on the basis of AI suggestions you have confirmed.

7. CRM data

  • CRM API requests are issued directly from your browser; CRM record content is not transmitted to our backend.
  • You are responsible for ensuring you have the lawful right to process the CRM data accessed via the Service.
  • You are responsible for compliance with your CRM provider's terms.

8. Intellectual property

All rights in the Service — including code, design, trademarks, and documentation — are owned by Wakelead or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms and your selected plan. You retain all rights to your content; you grant us a limited license to process it solely to operate the Service.

9. Termination

  • You may delete your account at any time from your account settings.
  • Upon deletion, personal data is deleted within 30 days, subject to legal retention requirements.
  • We may suspend or terminate accounts for material breach of these Terms with reasonable notice where practicable.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAKELEAD'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO WAKELEAD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100). IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

12. Indemnity

You agree to indemnify and hold Wakelead harmless from any claim, damage, or cost (including reasonable attorneys' fees) arising from your use of the Service in violation of these Terms or applicable law, or from content or instructions you provide to the Service.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Wilmington, Delaware. Each party waives any right to a jury trial or to participate in a class action. (Governing law and arbitration forum are placeholders — pending legal review.)

14. Changes

We may update these Terms from time to time. We will post the updated Terms at wakelead.com/legal/terms and, for material changes, give you reasonable notice. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: [email protected].

Effective: 2026-05-10